The Expert Podcast

In our various businesses, we get a lot of phone calls, and people tell us all the time, “I just wanted to call because I want to talk with an actual human being; I don’t want to talk to a machine,” well, is that actually true?
According to an article from The Hill, many people prefer robots over humans. Is that true? What do you think? Would you rather deal with an automated system or an actual human? What are the statistics? Let’s take a look at the details.