Why Companies Aren’t Calling You Back (And How to Fix It)
Download MP3 In this episode, we explore the growing frustration of unresponsive professional service providers. From lawyers and accountants to contractors and doctors, many clients experience delays or lack of communication. We discuss possible reasons and invite you to share your experiences.
Key Topics Discussed:
- Challenges in contacting professionals:
- Existing clients seeking updates on cases or files.
- New clients attempting to engage services from attorneys, accountants, or contractors.
- Real-world examples of unresponsiveness:
- Attorneys delaying updates while "investigating" cases.
- Accountants and contractors prioritizing tasks over communication.
- Building contractors struggling with project timelines and transparency.
- Potential reasons behind poor communication:
- Overwhelmed professionals managing multiple cases or projects.
- Lack of proper customer relationship management systems.
- Time and cost considerations impacting updates.
- Broader industry trends like the "Great Resignation" and supply chain delays.
- Anecdotal feedback from clients and vendors:
- Increasing frequency of communication breakdowns compared to prior years.
- Professionals failing to set clear expectations or communicate lead times.
- Questions for our audience:
- Have you experienced similar difficulties with professionals?
- What’s your guess as to why this happens?
- If your experience has been positive, let us know!
Join the Conversation:
We’d love to hear your thoughts, stories, and insights. Let us know in the comments:
We’d love to hear your thoughts, stories, and insights. Let us know in the comments:
- Are professionals calling you back?
- Are they meeting timelines and providing updates as promised?
- What do you think causes these communication challenges?
Your feedback helps us understand this issue better and could highlight trends impacting various industries.
