The Expert Podcast

In this episode, we'll explore the trend of paying for customer service and ask the question: is it becoming the new normal? We've noticed that many companies, from major airlines to large corporations and government agencies, have removed phone numbers for customer service or are charging for access to it. Even the healthcare industry is following suit, with providers billing for the smallest interactions, such as emailing responses to questions. Join us as we delve into this shift in customer service and its potential impact on consumers.

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